Skip to main content Skip to main navigation
Home Page

A new name, the same commitment to you. Southern Cross Support Services and Programmed Care are now Kanda.

where others see uncertainty we see the future.

Find answers to your NDIS questions on our FAQ page.

NDIS Eligibility and Funding

Navigating the NDIS can often feel overwhelming, but we’re here to make it simple. At Kanda, we believe that everyone deserves the support they need to live a fulfilling and independent life. This FAQ page answers your most common questions about the NDIS, from understanding eligibility and accessing supports to making the most of your plan. Let us help you unlock your potential and achieve your goals with confidence.

 

What is the difference between NDIS and NDIA?

The NDIS (National Disability Insurance Scheme) is a government initiative that provides funding, resources, and support to people with disabilities to help them achieve greater independence and improve their quality of life. The NDIA (National Disability Insurance Agency) is the organisation responsible for implementing and managing the NDIS.

 

Am I Eligible for the NDIS?

To be eligible for the NDIS, you must:

  • Be under 65 years of age.
  • Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
  • Have a permanent and significant disability that impacts your ability to perform daily activities.

For more information, visit the NDIS website or contact us for assistance.

 

What types of support does NDIS funding cover?

NDIS funding can cover a wide range of supports, including:

  • Daily personal activities.
  • Transport to enable community participation.
  • Therapeutic supports like physiotherapy or speech therapy.
  • Home modifications and assistive technology.
  • Supported Independent Living (SIL).

 

Each plan is tailored to individual needs, so the supports you receive will depend on your goals and circumstances.

 

How do I apply for the NDIS?

To apply for the NDIS, you’ll need to complete an Access Request Form (ARF), which you can do online, over the phone, or with the help of a Local Area Coordinator (LAC). You’ll also need to provide evidence of your disability, such as reports from health professionals.

What happens next?

Your first NDIS planning meeting is an opportunity to discuss your goals, needs, and the supports you require. Be prepared to talk about your daily life, challenges, and aspirations. Bringing along relevant documents, reports, and assessments, and we’ll develop a plan that addresses your specific needs and your goals.

 

What is NDIS Support Coordination?

Support Coordination is a service that helps you manage your NDIS plan. A Support Coordinator works with you to connect with providers, explore your options, and ensure your supports align with your goals.

 

Kanda is partnering with Access Support Coordination to simplify your journey in organising and managing your supports.

 

What is NDIS Plan Management?

Plan Management helps you handle the financial and administrative aspects of your NDIS plan. A Plan Manager can pay invoices, track spending, and ensure your funding is being used effectively—all at no cost to you.

 

Kanda is partnering with All Plan Management to simplify your search for accountable plan managers, easing the stress so you can focus on what matters most.

More FAQs

Once your NDIS plan is approved, you can start accessing supports and services. You’ll have the freedom to choose providers that align with your goals and needs, and we’re here to help you navigate this process.

NDIS plans are reviewed annually to ensure they continue to meet your needs. During a review, you can discuss your progress, achievements, and any changes in your circumstances or goals.

A Local Area Coordinator (LAC) is your go-to person for navigating the NDIS. They can help you understand your plan, connect you with local services, and ensure you’re making the most of your funding.

No, the Disability Support Pension (DSP) and the NDIS are separate. The DSP is income support, while the NDIS provides funding for disability-related supports and services. You can access both if eligible.

Yes, the NDIS can fund meal preparation or delivery services if they are considered reasonable and necessary to meet your disability-related needs. This will depend on the goals outlined in your plan.

Changes to the NDIS on 3 October 2025 will include adjustments to pricing and eligibility criteria, ensuring the scheme remains sustainable and equitable. From 3 October 2025, claims must be made within two years of providing the support.However, the core purpose of the NDIS—to provide tailored support for people with disabilities—will remain unchanged.

The NDIS funds supports that are reasonable and necessary to help you achieve your goals. This includes things like therapy, assistive technology, and personal care. However, it does not cover costs unrelated to your disability, such as general living expenses like rent or groceries.

Looking for more ways we can support you?

At Kanda, we offer a wide range of disability services for the support you need. We’re here to help you achieve your goals and live your best life. Explore more disability services today and find the right support for you!

Disability Services Call Now (opens in new tab)