Advisory Groups at Kanda
Your voice matters. At Kanda, we want the people who use our services to guide how we design, improve and deliver care.
We support four advisory groups that give clients and participants real influence in our organisation:
These groups help ensure our services reflect what matters most to you. The advisory groups provide advice that informs decisions, but they do not replace our Governing Body or clinical governance structures.
These groups are:
How we use your feedback
All advisory groups report to our Governing Body and leadership teams. We review your feedback, respond in writing, and share updates through newsletters and service communications. This ensures you can see the impact of your contribution.
Consumer Advisory Body (CAB)
What CAB is
CAB is a group of Kanda and Clincare aged care clients who share their experiences to improve our aged care services. Members talk about what works well, what needs attention and how we can make services easier and more supportive.
Under the Aged Care Act 2024, aged care providers must offer clients the chance to form a CAB every 12 months and must respond in writing to any CAB feedback. We send a written invitation directly to eligible clients each year, as required by the Aged Care Act. Our advisory group supports the rights of older people as outlined in the Statement of Rights.
What CAB members do
- Share views about day-to-day care, communication and support
- Suggest improvements
- Review selected documents or policies before they change
- Represent the views and needs of other clients
Who can join
Any Kanda client, family members and supporters of our clients, and interested community members who receive or are associated with aged care services funded under the Aged Care schemes.
Meetings
CAB meets twice a year. You can join online or in person.
Your rights
Participation is voluntary and protected under the Aged Care Act 2024. You may withdraw at any time.
Quality Care Advisory Body (QCAB)
What QCAB is
QCAB focuses on the quality and safety of Kanda’s aged care services. The group looks closely at performance, safety trends and improvement opportunities.
Under the Aged Care Act 2024, providers must have a QCAB that gives a written quality report every six months. The Governing Body will respond in writing about how QCAB advice was used.
What QCAB members do
- Review feedback, safety information and quality data
- Suggest improvements that strengthen service safety
- Help ensure policies and processes support high-quality care
- Provide insight from a client point of view
Who can join
Any client who is interested in quality, safety or service improvement. QCAB includes consumer representatives, a care leader and key personnel in line with legislative membership requirements.
Meetings
QCAB meets quarterly and provides bi-annual reports.
Your rights
Participation is voluntary and protected under the Aged Care Act 2024.
Disability Advisory Committee
What this committee is
This committee gives people with disability, their decision maker or their advocate a chance to shape NDIS services delivered through Kanda Disability. Members help ensure that participant rights, choice and control remain central to our work. The committee reports to the CEO and Executive, who consider its advice when making decisions about NDIS services.
What members do
- Provide feedback on participant experience and daily issues
- Contribute to service planning, policy and improvement
- Review participant outcomes, quality information and safety concerns
- Represent diverse participant voices and regional needs
Who can join
Kanda Disability NDIS participants, their decision maker or advocate. Membership is voluntary and runs for two years.
Meetings
The committee meets three times a year online. Participants may also attend from regional offices with support.
Healthcare Consumer Advisory Group (HCAG)
What HCAG is
The Healthcare Consumer Advisory Group provides a formal way for people receiving nursing, health care or community clinical services at Kanda to share their experiences and shape how these services are delivered. It ensures we meet consumer engagement requirements under the QIC Health & Community Services Standards, including Standard 3 (consumer and community involvement) and Standard 5 (service delivery and outcomes).
HCAG advises on service design, care experiences, access, clinical communication and improvement priorities. It helps ensure our health and community programs remain person-centred, culturally safe and aligned with what matters to clients.
What HCAG members do
- Share experience of community nursing and healthcare services
- Provide input into clinical quality, communication and care pathways
- Suggest improvements that make services safer, more accessible and easier to navigate
- Review draft materials such as client information guides, care processes or service design proposals
- Help identify risks, trends and opportunities from a consumer point of view
Who can join
Clients using Kanda’s nursing, healthcare or clinical community services, as well as carers or support people. Members may represent a range of health needs, backgrounds and experiences to support diversity and inclusion.
Meetings
HCAG meets twice a year. Members may attend online, in person or with support from regional offices.
Your rights
Participation is voluntary. You may withdraw at any time. Your feedback is confidential and helps directly shape our quality and clinical governance systems.
Want to join or learn more?
If you need help completing the online form or want information in another format, our team can assist.